Increased efficiency thanks to automation of plant and service processes

  • Migrol AG is part of the Migros Group and a leading company in the Swiss energy services market

  •  Business segment "Mobility": approx. 310 filling stations, 15 fast-charging stations and 70 car-wash facilities

  • Business segment "Energy & Heat" : supply of fossil energy and renewable fuels for private and business customers, as well as consulting, support and maintenance services

  • Company headquarter in Zurich

  • Turnover: approx. CHF 1.45 billion (2021)

  • 232 employees

Further information:

Success Story

Migrol: Increased efficiency thanks to automation of plant and service processes

The deployment planning and order processing of the service teams for internal and external services using Excel spreadsheets proved to be time-consuming and highly sensitive to errors.

  • Services for individual customers and own petrol stations lead to a distinction between internal and external orders, whose peculiarities must be considered

  • Orders are created in the online shop or in the call center and must be settled via service orders, which does not correspond to the SAP standard

  • Orders for different teams with different services in three languages

  • SAP standard not consistently implemented in the existing system

Automation of plant and service processes

retailsolutions' approach was to implement the SAP modules PM (Plant Maintenance) for planning, execution and documentation of maintenance measures and reparations of the own plants as well as SAP CS (Customer Service) for the management of external customers.
The goal was to automate the various business processes in such a way that manual activities were significantly reduced.


  • Much simpler and more efficient order placement

  • Significantly reduced number of errors

  • General reduction of workload thanks to high degree of automation

  • A long-standing need fulfilled
    ("The impossible made possible")

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